Returns & Exchanges
At Erilan, we want you to be completely satisfied with your fashion choices, which is why we offer a 30-day return policy on all unworn items with original tags. We strive to make the return process as seamless as your shopping experience to ensure you find your perfect fit.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Package Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided in your email to the outside of the parcel and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing